FACULTY

Benson “Ben” Rosen, PhD

Robert March and Mildred Borden Hanes, Professor of Organizational Behavior

Dr. Rosen leads The Water & Wastewater Leadership Center faculty and teaches Setting Priorities & Empowering Employees; Conflict Management; Foundations of Leadership; and Leading Change as part of the Center’s curriculum.  He has served on the faculty of the Center since its founding in 2001.

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Benson Rosen is a Professor of Organizational Behavior at the UNC Kenan-Flagler Business School.  Ben has taught organizational behavior, groups and teams, and leadership in the undergraduate, MBA, and doctoral programs.  Currently he teaches in several executive development programs and serves as academic program director for the American Financial Services Association Executive Leadership Program and the Water and Wastewater Leadership Institute.

His award-winning research investigates issues of empowerment, virtual teams, career management, including managing expatriates’ careers, and the legal environment for business and has appeared in numerous academic publications. Ben recently won the Bullard Research Impact Award for his work on “bridging the generations’ gap”.  He has served as an expert witness in several employment discrimination cases and is frequently quoted in the media on emerging business issues.

Ben has consulted on many issues including attraction, retention and development of professional employees, total quality management, organizational change, employee empowerment, diversity management, and conflict management with companies such as GlaxoSmithKline, Ernst and Young and Sonoco Products Company.  He has conducted executive education workshops for the following companies, as well as others. Ben has also lectured in Australia, Switzerland, China, and Israel.

  • Ernst & Young
  • Alcoa
  • Duke Power
  • SAS Institute
  • IBM
  • Sun Microsystems

Ben holds a PhD degree in social and industrial psychology from Wayne State University.

Alison R. Fragale, PhD

Mary Farley Ames Lee Fellow and Associate Professor of Organizational Behavior

Dr. Fragale teaches both Problem Solving & Decision Making and Negotiations as part of The Water & Wastewater Leadership Center’s curriculum and has served its faculty since 2007.
alison_fragaleAlison R. Fragale is currently the Mary Farley Ames Lee Fellow and Associate Professor of Organizational Behavior at the UNC Kenan-Flagler Business School.  Alison teaches courses on both effective leadership and negotiation skills to undergraduates, graduate students, and executives.  An award-winning teacher, Alison has served as the instructor for the required leadership course in the full-time MBA program at the UNC Kenan-Flagler Business School.  Poets & Quants named Alison one of “The Best 40 B-School Profs Under the Age of 40” in 2011.

Alison has served as an instructor or consultant on leadership and negotiation for executives in numerous organizations, including ExxonMobil, Schneider Electric, Eastman Chemical, the National Multi-Housing Council, AvalonBay, Post Properties, the U.S. Department of Veterans Affairs, and the U.S. Army, Air Force, Marine Corps, and Navy.  Alison’s research focuses on the determinants and consequences of power, status, and influence in organizations, conflict resolution and negotiation, and verbal and nonverbal communication.

Her research has appeared in the Academy of Management Review; Journal of Applied Psychology; Journal of Personality and Social Psychology; Organizational Behavior and Human Decision Processes and Personality and Social Psychology Bulletin.

Alison received her BA in Mathematics and Economics, magna cum laude, from Dartmouth College, where she now sits on the Board of Visitors of the Nelson A. Rockefeller Center for Public Policy and the Social Sciences.  She also holds a PhD in Organizational Behavior from the Stanford University Graduate School of Business.

Prior to pursuing her PhD, Alison worked as a management consultant for McKinsey & Company, Inc. Based in Chicago, IL, she advised numerous companies in the automotive and financial services industries on issues of corporate strategy and change management.

Jeffrey “Jeff” Hughes

Director of the Environmental Finance Center, University of North Carolina at Chapel Hill

Jeff Hughes teaches Foundations of Leadership as part of The Water & Wastewater Leadership Center’s curriculum and has served its faculty since 2003.

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Jeff Hughes is the Director of the Environmental Finance Center (EFC) at the University of North Carolina, a public service program housed within the UNC School of Government. The UNC EFC provide applied research, educational programs and advising services to local governments, utilities, and state and federal agencies. Jeff has twenty-five years of environmental infrastructure experience as a researcher, policy analyst, consultant, and practitioner. Jeff is a faculty member with the School of Government where he teaches courses on environmental finance and policy for university students and practitioners.

Jeff is an active member of the American Water Works Association (AWWA) and the Council of Infrastructure Authorities (CIFA). Jeff serves on the Finance Advisory Committee for the Water Research Foundation (WRF) and is an expert witness to the EPA Environmental Financial Advisory Board.

Prior to joining the university, Jeff worked on a variety of water finance issues with utilities and national governments in Central Europe and North Africa, including a yearlong position as an infrastructure finance advisor to the Polish government. Jeff’s experience with the financial challenges facing US utilities comes from having worked as a utility director for a small rural community in North Carolina. He received a master’s degree in environmental engineering from the University of North Carolina at Chapel Hill and a bachelor’s degree in engineering from Duke University.

Mabel M. Miguel, PhD

Professor of Organizational Behavior

Dr. Miguel teaches both Power, Politics & Influence and Motivation & Performance Management as part of The Water & Wastewater Leadership Center’s curriculum and has served its faculty since its founding in 2001.

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Mabel Miguel is a professor of leadership and management at the UNC Kenan-Flagler

Business School.  She teaches core leadership and management skills to MBA, Executive MBA, MCA@UNC and global OneMBA® students.  She has developed and taught leadership skills courses for organizations in the United States, South America, Asia, and Europe.

Corporate clients have included Altria, BAE Systems, Bank of America, BD (Becton Dickinson and Company), Caterpillar, CEMEX, Cisco, CommScope, DH&R, Duke Energy, Eastman Chemical, ExxonMobil, FedEx, Ferguson Enterprises, Glen Raven Mills, Grant Thornton, Grundfos, J. M. Huber Corporation.  Kaba Group, Marathon Petroleum, Performance Foods, PRA International, Reynolds American, Schneider Electric, Siemens, Sony Ericsson, Southern Wine & Spirits, TE Connectivity, Teleflex Medical, Textron, TIAA-CREF, Time Warner Cable, and Volvo Trucks.  Government clients include the Department of Defense, Environmental Protection Agency, JFK Special Warfare Center, Department of Defense /Office of the Secretary of Defense, U.S. Department of Veterans Affairs, and U.S. Air Force, Army, and Navy.  Professor Miguel has also taught extensively in open-enrolment executive programs.

A citizen of the world, Dr. Miguel is uniquely qualified to lead UNC Kenan-Flagler students on Global Immersion Electives to South America and Asia. Born in Argentina, she has lived in Venezuela, Barbados, France, and Turkey, where she was a visiting professor at Koç University in Istanbul.  She speaks Spanish and English fluently, conversational French and survival Turkish.

Previously, she was an associate at the Management Simulation Projects Institute at New

York University’s Leonard N. Stern School of Business, and a senior designer and trainer for Business Simulations, Inc., a New York consulting firm.  At NYU, she trained and co-designed several behavioral and computer simulations. Clients included Koç University, Stern’s Executive MBA Program, ESADE (Escuela Superior the Administración y Dirección de Empresas) in Barcelona, Glaxo, Inc, The American Banking Institute, The National Council for Savings Institutions, The Center for Creative Leadership, Citibank, and Dow Jones.

She received her PhD from UNC-Chapel Hill and her MBA and BS from NYU’s Stern School.

Atul Nerkar, PhD

Associate Dean, Executive MBA Programs, Allred Distinguished Scholar and Professor of Strategy and Entrepreneurship

Dr. Nerkar teaches Strategic Change in an Uncertain Environment as part of The Water & Wastewater Leadership Center’s curriculum and has served its faculty since 2008.

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Atul Nerkar is the Jeffrey A. Allred Distinguished Scholar and Professor in the Strategy and

Entrepreneurship Area of the UNC Kenan-Flagler Business School. Prior to joining the UNC Kenan-Flagler’s faculty in 2005, he was a faculty member at the Wharton School of the University of Pennsylvania and the Graduate School of Business at Columbia University.

Professor Nerkar has taught Executive MBA and MBA courses in strategy, innovation, and entrepreneurship. In addition, he teaches doctoral level courses on strategic management, entrepreneurship, and innovation.  Apart from his degree teaching, Professor Nerkar is extensively involved in executive education and has worked with a diverse set of global organizations such as Aditya Birla Group, Asian Paints, BPCL, Biovista, C K Birla Group, Duke Energy, Emirates Bank, Ericsson, GKN, Government of India/Ministry of External Affairs, Lowe’s IBM, Indian Railways, Mahindra British Telecom, Medco Health, ONGC, Owens Corning, RTI, SAP, Standard & Poor’s, Telekom SA, Time Warner Cable, Trident Group, TVS Group, US Army, US Navy, and US Air Force. Before joining academia, he worked as a manager with the Unilever Group of Companies.

Professor Nerkar’s research interests are in technology, innovation and entrepreneurship and their linkage to firm strategy.  His research has appeared in journals such as the Journal of Business Venturing, Organization Science, Strategic Management Journal, Management Science, and International Journal of Industrial Organization. He also has presented several papers at international symposia and conferences. He won the McKinsey and Company best conference paper award at the Strategic Management Society Meeting in 2001.

Professor Nerkar has a BA in Production Engineering from the University of Bombay, a MBA in International Business from Indian Institute of Foreign Trade, New Delhi, a MA in Managerial Science and Applied Economics, and a PhD in Management from the Wharton School of the University of Pennsylvania.

Heidi Schultz, PhD

Clinical Professor of Management and Corporate Communication

Dr. Schultz teaches Effective Leadership Communication as part of The Water & Wastewater Leadership Center’s curriculum and has served its faculty since 2003.Teaches Effective Leadership Communication. Taught in program since 2003.

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Heidi Schultz is a professor of management and corporate communication at the UNC KenanFlagler Business School where she teaches oral and written business communication. She was instrumental in founding the area and served as its chair for 16 years before stepping down in 2013.

Her current interests and research focus on the relationship between rhetorical patterns and writing quickly; storytelling in the corporate setting; and the impact of music intervention in high-stakes presentations.  In 2014, Heidi formed BlackInkMetrics, an educational software company focused on developing innovative solutions that serve the needs of writing instructors and their students.  The company’s lead product is GradingHelp (www.GradingHelp.com), which Heidi designed based on her 27 years of teaching writing.  GradingHelp helps writing instructors grade student work more efficiently and effectively by both automating and customizing feedback.

She is the author of two books, Business Scenarios: A Context-Based Approach to Business Communication (McGraw-Hill, 2005) and The Elements of Electronic Communication (Allyn & Bacon, 2000). She is working on another book, Business Communication: Patterns for Effectiveness and Efficiency (McGraw-Hill, forthcoming in 2017).

Her corporate and executive clients have included the American Financial Services Association, Bank of America, Cisco, Constella, Duke Energy, GlaxoSmithKline, the Environmental Protection Agency, Lowe’s, Marathon Petroleum, Misys Health Care, Owens Corning, Performance Food Group, Reynolds American, Syngenta, Talecris, U.S. Marines, U.S. Navy, the U.S. Postal Service, W.C. Bradley, Xerox, public health managers, and sports managers.

Dr. Schultz started the Business Communication Center at UNC Kenan-Flagler in 1997. It has grown to serve the communication needs of all business students. She is the former director of the Writing Center at UNC-Chapel Hill. She received her PhD from UNC-Chapel Hill, MA from UNC-Charlotte and BA from Lenoir-Rhyne College.

Albert “Al” H. Segars, PhD

PNC Bank Distinguished Professor, Chair, Strategy and Entrepreneurship

Dr. Segars teaches Technology & Business Innovation as part of The Water & Wastewater Leadership Center’s curriculum and has served its faculty since its founding in 2001.

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Dr. Albert H. Segars is the PNC Bank Distinguished Professor at UNC Chapel Hill’s Kenan-Flagler

School of Business. He is also the Chairperson of the school’s Strategy and Entrepreneurship Area as well as the faculty director of UNC’s Center for Sustainable Enterprise. Along with his experience in academic, Segars has held posts in research and development with Apple (iPod project) and The Defense Research Projects Agency (MSTAR).

Dr Segar’s area of research, teaching and consulting expertise include innovation, technology management, as well as entrepreneurship.  He has written numerous articles on these topics within the context of strategic planning, product innovation, financial investment, logistics, supply chain, and corporate sustainability.   His research has been recognized as “Best in Practice” by The Financial Times, The Wall Street Journal, The Society of Information Management (SIM), The Society for Logistics Engineers (SOLE), as well as The Association for Computing Machinery (ACM).

Current research projects by Dr. Segars are funded by Apple, DARPA, The National Science Foundation, Carnegie Bosch Institute, The Kaufman Foundation, Bank of America, The Defense Logistics Agency, The Department of Navy, The Medical Logistics Agency, CIBER, and Duke Energy. Along with his work in academe, Dr. Segars was a founding partner of two successful technology startups.  He and his brother (Dr. Paul Segars of Duke University) are currently involved in an early stage startup in partnership with Siemens that converts radiology images (digital phantoms) into 3D models for use in calibrating medical equipment.

Dr. Segars is a frequently invited speaker for corporate and academic engagements.  He provides expert analysis and interviews in media outlets such as The Wall Street Journal, USAToday, The Washington Post, BusinessWeek, CNN, CIO Magazine, The New York Times, National Public Radio, The Financial Times, as well as numerous newspapers and trade journals.  He is a featured commentator of the Wall Street Journal’s Startup Journal web site (Startupjournal.com) and is also frequently called upon to provide opinion and perspective for leading investment and venture capital firms.